Shopping FAQ

Q: Will My Parcel Be Charged Custom Duties and Taxes?

A: All taxes and Customs fees will already be paid. You pay only what you pay at checkout.

Q: Can I Amend My Order Once the Order is Being Processed?

A: We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.

Q: What If I Change My Mind and Don't Want to Accept Parcel?

A: If you do not accept or sign for the package when it’s delivered to your address, we will ship the package back to one of our warehouses. Please note that you will be responsible for the return shipping fees. Per our shipping and delivery partners, the international shipping cost of a single parcel can be very high with a minimum charge of US $25 for the first 500g and US $4 for every subsequent 500g. Meanwhile, the original shipping fees from our warehouse to your country and taxes paid are not refundable. If you change your mind and do not want the parcel anymore, it’s recommended to accept your parcel and then apply for return service instead of rejecting it. For more information on our return policies, please go to our "Return & Refund Policy" page or contact us by phone or email.

Q: What if I want to change the color of my bike after placing an order?

A: If you want to change the color, we will deliver the goods as soon as we receive your order. If you want to change the color, please contact us immediately after placing the order. Otherwise, it is impossible to change the color. After you receive the goods, if you want to change the color, you need to pay the freight. Therefore, please carefully read the order content when placing an order, whether it is the color and model you want.

Q: Do I need to Pay Immediately After The Order is Placed?

A: After your order is placed, please make payment within the period indicated on the payment page, otherwise the order will be canceled.