About us:
Shengmilo was born at the call of a group of cycling enthusiasts. Their strong desire for a better cycling experience brings them together as a group of cyclists of different ages, industries or backgrounds. Their shared love of cycling gradually shaped Shengmilo. Shengmilo has sales channels all over the world, exporting to more than 80 countries including North America, Europe, Southeast Asia and Japan. Shengmilo is committed to creating a new generation of green technology travel lifestyle, leading the industry upgrading, and becoming a real leader in the e-bike industry.
Andy is a data center operations and maintenance worker. He has long suffered from Chongqing's uphill roads, heavy traffic and expensive parking fees. He is also a keen cyclist, but cycling to work from home every day really makes him tired. He has found that e-bikes can greatly relieve that tension and even make daily commutes pleasant.
Mike is a university teacher. His family liked to take their RV on trips to Tibet every vacation. His father John, a 72-year-old gentleman, is a keen cyclist. As he got older, most bike lanes became harder for him to ride, and his knees couldn't handle long rides, but he still wanted to ride farther. Mike needed to find a solid and durable electric bicycle for his father, so he joined Shengmilo's research and development team. When Shengmilo MX02S was developed, Mike gave his father John a sample bike to test. Although he was 72 years old, he rode in electric pedal-assisted mode. But the legs feel like 20 again. He believes it will be a wonderful journey for many years.
Jack is a bicycle assembly enthusiast from Hong Kong. He challenged the Sichuan-Tibet route twice after graduating from college. On his journey, he always had to cross rough roads and bad terrain, and his bike had broken several times on the way, so he had to stop temporarily and find a local bike shop to repair his bike. He also needs a more durable bicycle to help him travel.
There must be many others suffering like them. Therefore, in order to enhance the cycling experience and life experience, we finally meet here. We decided to make some advanced electric bike models and make them available to all bike enthusiasts like us. We spent a long time collecting customers' preferences, and even went to six European countries for field trips to understand European customers' needs and pain points for e-bikes. During the investigation, we got to know Francesco Tagliamonte from Italy and Asier Gonzalez from Spain. Later, these two friends became distributors of Shengmilo one after another because of their love for our products, serving European customers together. We want to equip our product with all the important features that most e-bike riders need. We are constantly looking for the best parts with the best value for money from different trusted suppliers. Finally, our first two awesome e-bike models were born, the mid-drive motor Shengmilo SML100 and the retro Shengmilo MX04.
Thanks to the powerful electric motors on the bike, Andy can now go up and down hills with ease. With the high-capacity battery, John no longer worries about his age, but is able to continue his journey on the road. As for Jack, now he can say goodbye to the repair shop. What helped them most, though, were the full suspension and hydraulic disc brakes with a power cut on the brakes, which gave them more safety and comfort on their Tibet trip and now no more bad weather and terrain to worry about on the road.
With electric bicycles, cycling is no longer a professional activity exclusively for athletes. We believe that people of all ages, industries and fields can enjoy the fun of cycling. Life is like riding a bicycle, in order to keep your balance, you have to keep moving and persevere to see the dawn of victory, "Sheng" is a homonym of Chinese "victory", "Milo" is an ancient Greek wrestler, which means Powerful, so we will The brand name is "Shengmilo". Our mission is to bring eco-friendly and comfortable travel options to all cyclists, and the joy of riding in free air. Also, we can team up and Shengmilo riders and never lose hope of riding a bike. Cycling to commute also promotes carbon neutrality, where carbon peaks.
Our Shengmilo team has made every effort to provide all cycling enthusiasts with affordable, well-equipped, cost-effective and comfortable e-bikes. Shengmilo, the power of victory, ride farther with us. From now on, let's feel the joy of cycling and the free and delicious air.
E-mail: info@shengmilo-bikes.com
Contact us:
If you want to know about our e-bikes, check out the e-bikes on sale for professional advice. Or need help with order information, maintenance status, shipping faqs, or help to find an aftermarket center? Please contact us.
Address/Phone Support / International Assistance
Website: www.shengmilo-bikes.com
Advertisement Operation Party: Google, Facebook, Tiktok
Telephone + 86 17620358622
Customer service time :
Mon-Sat 2:00 am - 2:00 pm US Pacific Time (11:00 pm - 11:00 am US Eastern Time)
E-mail Support
info@shengmilo-bikes.com
NOTE:
Please allow us up to 12 hours for a response to your question.
Shopping FAQ:
Q: Will My Parcel Be Charged Custom Duties and Taxes?
Note to all Customers: All taxes and Customs fees will already be paid. You pay only what you pay at checkout.
Q: Can I Amend My Order Once the Order is Being Processed?
A: We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.
Q: What If I Change My Mind and Don't Want to Accept Parcel?
A: If you do not accept or sign for the package when it’s delivered to your address, we will ship the package back to one of our warehouses. Please note that you will be responsible for the return shipping fees. For more information on our return policies, please go to our "Return & Refund Policy" page or contact us by phone +8617620358622 or E-mail (info@shengmilo-bikes.com).
Q: Do I need to Pay Immediately After The Order is Placed?
A: After your order is placed, please make payment within the period indicated on the payment page, otherwise the order will be canceled.
Shipping Policy:
We have warehouses in Czech Republic, Poland, USA, China.
1. Order processing time
We usually take 2~3 business days to process the order after receiving the order
2. Delivery Time（The time from shipment to receipt of goods）：
EU： 5~8 business days
3. Shipping carrier
The carrier of bicycles is UPS. All accessories are randomly delivered by 4PX, FedEx, DHL.
4. Countries that can be delivered are the following
EU countries：
Great Britain（UK），Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
North America：United States
Southeast Asia：Japan, Korea, India，Singapore
5. Other countries not mentioned
If you are in other countries not mentioned above, please send us an email (support@Shengmilo-bikes.com) to tell us your location, we will check if it can be shipped and give you a corresponding quotation.
If you place your order before 1pm GMT/BST on a working day, these time periods start from the close of business on that day; if you place your order on a working day or non-working day GMT After 1pm BST/BST, these time periods run from the close of business on the next business day.
6. About shipping and VAT, import TAX
For all orders, we are free of postage, VAT and import TAX, all these costs are borne by us. All you need to pay is the price you ordered on the product page
7. Delivery tracking
Delivery tracking is available in respect of all orders for our products.
To track your delivery, enter your order number (which is provided in your order confirmation email) into our delivery service provider’s website here:
https://www.17track.net
8. Contact information
E-mail: support@shengmilo-bikes.com
Tel: +8617620358622 ( WhatsApp）
Notice: Due to the impact of COVID-19, there may be a slight delay in your shipment. If you have any questions regarding your order, please contact our customer service via email at support@shengmilo-bikes.com
Payment methods :
1. PayPal
2. Visa
3. Master
4. Klarna
5. Discover
6. Diners Club
When there is a problem with your payment, You can contact us in the following ways, we will reply as soon as we see your information.：
"Chat with us" live chat tool on the website page
E-mail ： info@shengmilo-bikes.com
Whats app: +8617620358622
1. Pay with PayPal
We highly recommend our customers to pay by PayPal directly to complete their orders. Since PayPal provides the safest way for shopping online and without reviling any information of your account while shopping online and providing your financial information. We accept the payment from all of the balance, credit/debit card, bank account, and PayPal Credit on your PayPal account. It’s easier, faster, and safer.
If you do not have a PayPal account, you may do the following steps (for future steps, you don't have to register for PayPal):
You can directly fill in the credit card information on the order settlement page to make the payment.
3.Frequently Asked Questions About payment Methods:
Q1: Can I pay in installments?
A: Yes, If you choose Klarna, there are 12 countries where you can apply for installment payment. These countries are Germany，Netherlands，Austria，Finland，Denmark，Sweden，UK， FR, etc.
See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login.
| Countries | Type Of payment method |
| Germany | Pay later, Slice it |
| Netherlands | Pay later |
| Austria | Pay later, Slice it |
| Finland | Slice it |
| Denmark | Pay later |
| Sweden | Pay later, Slice it |
| Belgium | Pay Later |
| Spain | Pay in 3 |
| Italy | Pay in 3 |
| France | Pay in 3 |
| UK | Pay later, Pay in 3 |
| USA | Pay in 4 |
Q2: Can I pay on delivery?
A: No, we do not accept pay on delivery at the moment.
Q3: How can I use coupon code? Why there’s no place to apply discount codes?
A: Hi, On mobile, click “ADD TO CARD” button on cart page and enter check out. Click “Show order summary” . Copy and paste the discount code and click “Apply” .
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